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Refunds on tanks


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ContinuityGamer #1 Posted 06 December 2019 - 11:11 PM

    Junior Sergeant

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I bought a tank for money with an pop up offer recently. I haven’t used the tank in battle which is why it won’t show up on my blitz stars or in game stats. Can I still get a refund?

LautyWX #2 Posted 06 December 2019 - 11:25 PM

    Sergeant

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View PostContinuityGamer, on 06 December 2019 - 08:11 PM, said:

I bought a tank for money with an pop up offer recently. I haven’t used the tank in battle which is why it won’t show up on my blitz stars or in game stats. Can I still get a refund?

yes i think,it was the type 62 offer?

 

https://na.wargaming.net/support/es_mx/products/wotb/article/18940/


Edited by LautyWX, 06 December 2019 - 11:27 PM.

making a signature.....

ContinuityGamer #3 Posted 06 December 2019 - 11:26 PM

    Junior Sergeant

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Yeah I was just wondering if the pop up counts as “premium shop” as wargaming tos says

acrisis #4 Posted 06 December 2019 - 11:30 PM

    First Sergeant

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As long as you did not play it, you should be able to create a ticket ( wotblitz . com ), log in and create a customer service ticket for in game goods to have it reversed. 
 

Do not try to reverde it via the app store or credit card ( or you will get locked out of your account )


 

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LautyWX #5 Posted 06 December 2019 - 11:31 PM

    Sergeant

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How many hours have passed since you bought the bundle?

If more than 24 hours have passed and the bundle includes premium time, I think you will not be able to refund


Edited by LautyWX, 06 December 2019 - 11:32 PM.

making a signature.....

ContinuityGamer #6 Posted 06 December 2019 - 11:32 PM

    Junior Sergeant

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I will try and see if they refund my money since I didn’t buy it with gold. Thanks.



acrisis #7 Posted 07 December 2019 - 12:23 AM

    First Sergeant

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View PostLautyWX, on 06 December 2019 - 06:31 PM, said:

How many hours have passed since you bought the bundle?

If more than 24 hours have passed and the bundle includes premium time, I think you will not be able to refund


^^^ Incorrect. There is no time limit. 

 

Premium time could a wrinkle, since it starts rightaway for some bundles, I guess ... but an accidental purchase is an accidental purchase and the tank is the primary item, so I’d state the case ... see what they say. 

 

See here :

https://na.wargaming.net/support/en/products/wotb/article/21796/

 

Then contact support. 

 

( sorry, for the absolute maze that is wg player support ... it used to be simpler and straightforward in the old site ) 

 


 

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