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How to report rule violations

rule violations guide

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ErikBlack #1 Posted 15 May 2015 - 08:15 PM

    First Sergeant

  • Players
  • 5958 battles
  • 1,151
  • [3AD]
  • Member since:
    12-14-2014

Step 1 - Know the rules!

Game Rules: http://forum.wotblitz.com/index.php?/forum-0/announcement-23-world-of-tanks-blitz-clan-rules/
EULA: http://wotblitz.com/en/content/docs/user_agreement/

 

Step 2: Take screenshots

 

Step 3: Open the menu

Spoiler

 

Step 4: Select Support

Spoiler

 

Step 5: Once logged in click My Tickets

Spoiler

 

Step 6: Open a NEW TICKET

Spoiler

 

Step 7: Select World of Tanks Blitz

Spoiler

 

Step 8: Select Rule Violations/Penalty Appeals

Spoiler

 

Step 9: Describe your issue briefly

Spoiler

 

Step 10: Continue

Spoiler

 

Step 11: Problem not solved. Continue

Spoiler

 

Step 12: Describe your issue in more detail

Spoiler

 

Step 13: Attach screenshots

Spoiler

 

Step 14: Continue

Spoiler

 

Step 15: Verify your ticket

Spoiler

 

Step 16: Submit your ticket

Spoiler

 

 

You will receive a standardized reply, due to WG's privacy policy they will not inform you of what action if any has been taken. 

 

Abusing the support system is against the rules and Rule Violation tickets are cross checked with WG logs.

 

There is some limit to the number of tickets you can create in some amount of time.  For cases like in general chat when lots of people are breaking the rules in the same screenshots you can save tickets by reporting more than one violator at a time.  This does however, make the ticket investigation take longer.

 

Please no replies about WG ignores rule violation tickets, they don't, and it raises suspicions that you are a rule violator attempting to dissuade people from possibly reporting you in order to avoid being banned.


Edited by ErikBlack, 26 November 2015 - 03:14 AM.


alexbuildit #2 Posted 15 May 2015 - 08:18 PM

    First Sergeant

  • Club Wargaming
  • 17553 battles
  • 5,219
  • [501ST]
  • Member since:
    06-30-2014
Good guide. Best topic I have seen yet today. +1
 

 


Youtube Channel: ALEXBUILDIT PRODUCTIONS

Leader of the 501st, Pm for details.  


dilusions #3 Posted 15 May 2015 - 08:20 PM

    First Sergeant

  • Players
  • 15518 battles
  • 4,478
  • [RNG]
  • Member since:
    10-28-2014

View Postalexbuildit, on 15 May 2015 - 12:18 PM, said:

Good guide. Best topic I have seen yet today. +1

 

 

Thanks as well.




_TheMessiah #4 Posted 15 May 2015 - 08:22 PM

    First Sergeant

  • Players
  • 22825 battles
  • 1,475
  • [BNCR]
  • Member since:
    06-24-2014
And wait till wg does nothing. 

Catainium #5 Posted 15 May 2015 - 08:29 PM

    First Sergeant

  • Players
  • 10835 battles
  • 1,079
  • [MNLX]
  • Member since:
    03-16-2014
Nice guide! Though I will probably never use it.

Currently the leader of Midnight Lynx [MNLX] the one clan that is better than yours.

Winrate: 53%
Favorite tank: M18 Hellcat 
I am a supporter of Artillery and everything else this forum hates

Josh_Underupz11 #6 Posted 15 May 2015 - 09:39 PM

    Lance-corporal

  • Players
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  • 33
  • [T-RU]
  • Member since:
    10-25-2014
Whoops I neg voted by mistake but this would be a good guide to all the new comers 

Jjtt0105 #7 Posted 17 May 2015 - 02:46 PM

    Junior Sergeant

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  • 2073 battles
  • 145
  • Member since:
    11-01-2014
nice guide

Uber_Killed_You #8 Posted 29 May 2015 - 09:24 PM

    Junior Sergeant

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  • 33158 battles
  • 227
  • [UBER]
  • Member since:
    09-03-2014
  Let me get this right. So you are supposed to stop in the middle of a game and take screenshots?

Squib919 #9 Posted 29 May 2015 - 09:43 PM

    First Sergeant

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  • 15431 battles
  • 1,399
  • Member since:
    07-05-2014
It doesn't take long to take a screen shot. But the answer is yes, you need to take screen shots. 


ErikBlack #10 Posted 29 May 2015 - 10:04 PM

    First Sergeant

  • Players
  • 5958 battles
  • 1,151
  • [3AD]
  • Member since:
    12-14-2014

View PostEnostorif, on 29 May 2015 - 11:24 AM, said:

  Let me get this right. So you are supposed to stop in the middle of a game and take screenshots?

 

I suppose you can try to submit a report without screen shots, I record my games, so I don't have to stop in the middle of a game.  You'd want to include enough information to make it easy for the reviewer to be able to find the issue you are reporting.  IDK enough about the logging system to know if things like blocking can easily be determined looking at the logs.

mriversinco #11 Posted 09 July 2015 - 08:21 PM

    Sergeant

  • Players
  • 36718 battles
  • 320
  • [III-R]
  • Member since:
    12-27-2014
awesome info, thanks

Steve4th #12 Posted 23 August 2015 - 07:15 PM

    Lance-corporal

  • Players
  • 10198 battles
  • 85
  • Member since:
    07-31-2015
Submitted a Blocking violation today (Rule 4.01).  A player blocked my slower tank from moving forward within the first 10 seconds of the game and kept at me until we were the only 2 players left alive on my team.  Took screen shorts and reported the incident.

ducksinn #13 Posted 30 August 2015 - 01:39 PM

    Junior Sergeant

  • Players
  • 8052 battles
  • 138
  • [KILL]
  • Member since:
    05-10-2015
Does the system log messaging during game play.  Twice last night people were getting nasty.  On player was dropping a ton of racial slurs.  I think it was a distraction technique to throw off the other team, but no matter what it was completely inappropriate. I didn't get a screen shot but if the system logs the messaging I will report it. 

Kermit_son_of_Dennis #14 Posted 01 September 2015 - 10:55 PM

    Junior Sergeant

  • Players
  • 25144 battles
  • 128
  • [-CFE-]
  • Member since:
    07-06-2014

It works. If enough people do it, it would clean put a lot of problem players and make the game better for everyone.  Also, even without screenshots I believe if a player gets enough complaints for similar bad behaviour it eventually

builds enough of a file to get them suspended



_stellabug_ #15 Posted 20 October 2015 - 03:06 PM

    Sergeant

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  • 6335 battles
  • 403
  • [XH912]
  • Member since:
    12-20-2014

When they follow you out to chat after battle and insult you there it is easy to get screens of that! Report Sent.

SB>


     The British have a proverb: "Dont count your chickens until the watched pot boils..."  hmm, that still makes some sort of twisted sense...   a dash more scotch in the tea...

                                                                                        Dont lose track of your team - LOOK at MINIMAP Often (while Reloading for example)


Zeluz #16 Posted 15 February 2016 - 03:11 AM

    Lance-corporal

  • Players
  • 24049 battles
  • 22
  • [COD]
  • Member since:
    12-12-2014
Idk how to load screenshot. I player cussed me out. Said he had sex with my mom. Reported my position to the enemy. His name is jlcportugal.it was in eu server. I have screenshots. But dont know how to load.

ErikBlack #17 Posted 15 February 2016 - 04:28 AM

    First Sergeant

  • Players
  • 5958 battles
  • 1,151
  • [3AD]
  • Member since:
    12-14-2014

View PostZeluz, on 14 February 2016 - 05:11 PM, said:

Idk how to load screenshot. I player cussed me out. Said he had sex with my mom. Reported my position to the enemy. His name is **** was in eu server. I have screenshots. But dont know how to load.

Look at step 13.  You attach the images to the Support ticket.



Elitegamerbrah #18 Posted 18 May 2017 - 02:09 AM

    Private

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  • [11TH_]
  • Member since:
    01-07-2016

View Post_stellabug_, on 20 October 2015 - 03:06 PM, said:

When they follow you out to chat after battle and insult you there it is easy to get screens of that! Report Sent.

SB>

Yep, I just did that. Some guy called me a few choice words and told me to delete the game. Went ahead and screenshotted it and reported him! 



General519 #19 Posted 13 August 2017 - 11:42 PM

    Private

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  • 1
  • [BLADE]
  • Member since:
    04-05-2015

How do u report people I can't find how to 

 



HURTS_DOUGHNUT_ #20 Posted 26 December 2017 - 08:53 PM

    Private

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  • 7931 battles
  • 6
  • [MOM7]
  • Member since:
    10-18-2017

Hello all.. I’m glad this thread is here... I have recently made a few reports on players who are constantly harassing players.. Some of these guys are from very reputable clans and imo, should be humble and lead by example. Another thing is, my kids play this game a lot, and sometimes they use my account. I’m not to cool with people telling MY KIDS or any other kid, to “go fk their mother”, fk off” , “retard” and many other offensive language, even sometimes resulting in racial discrimination and racial comments..  I had one today WHOM IM NOT GOING TO SAY THE NAME OF THE CLAN AND  EITHER HIS NAME OUT OF RESPECT TO THE REST OF THE CLAN, EVEN THOUGH TWO OF THEM HAVE DONE THIS!  This guy started sending messages to my inbox telling my son to F off, etc etc, he lied and said my son blocked him and that that’s how he took on early damage and died early, I am no chump, and I will never lie about a mistake I’ve made or my kids make in game, I will apologize when it’s TRUE! this time it wasn’t, and to my surprise after I replied and told him I would be reporting him with screenshots if his harassment he replied, “idgaf, WarGames doesn’t reprimand (name of well known clan) players”.....

now what the heck does that make other feel like? How does this system work.? Does that mean that these players get special treatment for being in a good clan? I honestly don’t believe him, but it makes me wonder... Are these guys allowed to run free calling people names and being offensive just because they get hammered or get mad at the situation they put themselves in? This isn’t right.. I’ve met some players from very very VERY GOOD CLANS, I’m talking #1 and #2, and the few I’ve been lucky enough to chat with are very humble players and respectful... of course everyone gets heated every once in a while, but no reason to bust out the hard core words and let them fly.... I just wanted to make a point to say this in an open forum where others can see that they aren’t the only ones being [edited]’d and harassed, this is WRONG... COMPETITION IS COMPETITION, U WIN SOME U LOSE SOME! NO NEED TO MAKE UP STORIES ABOUT HOW SOMEONE ELSE MADE U DIE, WHEN U KNOW ITS [edited]! 

PEACE AND BLESSINGS TO YOU AND YOUR FAMILIES! MERRY CHRISTMAS AND HAPPY NEW YEAR!







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