70 replies to this topic

[CC_Sly]

Hey Tankers!

 

I have just received some information from the devs about what exactly happened with the 1.10 update. I'll do my best to answer your questions but I am going to be sharing all I know about the update and why it was so buggy.

 

Here we go:

 

Spoiler

On June 17 we updated Blitz to version 1.10. As you know, each game update requires server and client updates. With 1.10 we did some major improvements for the BigWorld (our server) which included improvements for many different features. One of these server features, that was related to crew skills, was in conflict with several other features. This led to some issues:

• Invisible tanks
• Player could be dropped out of the battle
• Random game crashes

 

The game map consists of several cells. There is a mechanism that transfers game entities from one cell to another during a battle when a player crosses the border of the cell. When a player crossed cell borders any one of the glitches could’ve been triggered.

 

The bug was a tricky one and required lots of special conditions to be triggered, so it was impossible to find with the internal QA tests. However, when the number of players started to grow on the servers, it showed up.

Luckily we received some detailed reports about the invisible tanks on forums, mostly in NA, Europe and Asia, plus we saw a significant amount of crashes in the internal reports too. So, it took the team a day to find the bug, then fix it. When it was already night in the office the patch was deployed to the servers and the problem was solved. 

 

So hopefully this helps answer some of your questions and concerns about what exactly went on, not everything is included but it is what we can verify and share in a  24-hour period. We would like to thank everyone who provided feedback and reports! It is because of your help that we were able to pinpoint and fix this as soon as we did! 

 

Some of you mentioned you would like some compensation for the issues as they were game breaking and made the game unplayable. Well I have some good news! 

 

In this news article we mentioned a some changes in how you would be receiving the 2 days of Premium time. It was decided that we would increase the the duration by 24 hours! Instead of 2 days of Premium time we will be giving out 3 days!

 

Edited by CC_Sly, 18 June 2015 - 06:04 PM.
Fixed!

[ChickenWangz13]

So is it fixed then?

[FunkSoulChicken]

Nice move, guys.

 

More openness and explanation is a good thing.

 

 

Thanks for posting, CC!

[CC_Sly]

Should be, if you are still having issues let me know!

[Static2k]

Is it my firewall or pictures in the OP are not showing up?

 

Thanks for sharing the info, Sly!

[giuseppes25]

Thanks for your effort in reporting our complaints to Devs and to Them for fixing the glitchs in little time. Good job

[pgrass101]

Great Sly. I am really glad the WG is be more open about what they are doing and what they know is happening.

[ahredstealth]

The pictures are bugged.  FYI.

[KILLSub50winRateIDIOTS]

Thank you sir. What a nightmare to have that happen but to fix and correspond is good. So far all is well here on NA MST TIME ZONE. not even lag and all functions and authentications seem quite smooth. Thank you all

[Archie761]

Thanks for the update Sly and thanks to War Gamming for the extra day of Premium.

 

[CC_Sly]

ahredstealth, on 18 June 2015 - 09:54 AM, said:

The pictures are bugged.  FYI.

 

On it! Should be visible now

Edited by CC_Sly, 18 June 2015 - 06:05 PM.

[Static2k]

CC_Sly, on 18 June 2015 - 12:03 PM, said:

 

On it! Should be visible now

 

The pictures are fantastic!  

[Silevern]

OH SEVEN DEVELOPERS!!! As a fellow programmer I know how hard it is to debug, and the fact that WG's slightly misguided yet ever-vigilant coding crew solved a problem involving international servers and, apparently, manual code-scratching is definitely worthy of applause. And all in less than 24 hours. I don't say this much, but hats off to Wargaming for their rapid response. Not quite sure if the solution worked, but it's great to see that they've been working their butts off for us.

 

o7 to the players who helped report the bugs as well. Without the keyboard-crunchers and the screen-smashers we wouldn't have gotten to know what the problems were.

[reluctanttheist]

All whiners, come here and read, and then closa di pihole

[WolfPredator]

Thanks Sly, glad Wg is showing interest in this

[Kevin_Thebeast]

So, how do I trigger the conditions that I'm invisible but nobody else is? 

[LtPork]

Thanks so much Sly + WG!

[NICKEL_AND_DIME]

Thanks Sly and WG.  Hopefully with the extra day of premium I can make more progress to reverse the stats damage from the last two evenings. 

[someguyfromPitt]

Thank you Sly. 

 

This is is the transparency that will help grow the. Blitz brand. 

 

Tank you you for explaining it and giving us the details in images. 

 

 

Cheers. 

 

Now I'll buy something off the game this weekend to help pay for the developers hard work. 

[CptCheez]

The "I'm invisible! Yeah!" picture totally makes that post.

 

Thanks for posting this, Sly.  Public bug reports are always a bit light on details, but this kind of transparency can only do good things for WG's image.