16 replies to this topic

[pummelingpumpkin]

Yeah I tried to buy the basic kit twice and all it did was charge a dollar each time to my debit card (PayPal MasterCard FYI ) I get an email every time a purchase is made and for exactly how much so basically I have received absolutely nothing for 2 dollars and I'm afraid to try again in fear that it will charge me for nothing a third time 

[Androyce]

Just send a ticket with a screenshot of your email receipt or transaction history and I'm sure they'll sort it out.

[pummelingpumpkin]

EDIT it just charged me a third time. I have now removed my payment info to stop the purchases

[pummelingpumpkin]

Commander121, on 13 September 2014 - 11:27 AM, said:

 

Just don't try again. The game is just trying to steal peoples money now. You can try sending a ticket to support if you want. 

I didn't try again it just kept charging me. Thankfully I removed my debit card

[Commander121]

pummelingpumpkin, on 13 September 2014 - 04:52 PM, said:

Yes especially as I tried to make a 24 dollar purchase I don't think they're trying to steal my money. Maybe. Bit nonetheless it still annoys me

 

No they need more money. Staff aren't getting payed enough. 

[pummelingpumpkin]

I've just submitted a ticket hopefully this is resolved within the days end

[Unitater]

Options:

1) send in a ticket to customer support with a screenshot of your payment info

2) wait, the items may take up to 24hrs to receive in your account.

[mdana]

You might also need to contact apple for reimbursement. You should have a receipt of the transaction(s) in your mailbox. 

[Androyce]

mdana, on 13 September 2014 - 12:45 PM, said:

You might also need to contact apple for reimbursement. 

 

Well, he should really just do one or the other. Either send a support ticket to get the stuff he payed for, or contact Apple to be reimbursed for the cash he spent. He shouldn't contact Apple for reimbursement if he also plans to get what he paid for.

[mdana]

Androyce, on 13 September 2014 - 09:50 AM, said:

 

Well, he should really just do one or the other. Either send a support ticket to get the stuff he payed for, or contact Apple to be reimbursed for the cash he spent. He shouldn't contact Apple for reimbursement if he also plans to get what he paid for.

 

yea not sure. I just remember reading stories of parents trying to get reimbursed for their kids in-app purchases having to go through apple and not the developers. 

[Androyce]

mdana, on 13 September 2014 - 12:53 PM, said:

 

yea not sure. I just remember reading stories of parents trying to get reimbursed for their kids in-app purchases having to go through apple and not the developers. 

 

Correct, Apple is the seller of everything in the AppStore, even IAPs, so they are the ones to go to for a refund. If he wants the gold, etc. he was charged for he should contact Wargaming support. If he wants his money refunded, he should contact Apple.

[pummelingpumpkin]

I would prefer in game compensation so I contacted wargaming 

[pummelingpumpkin]

The problem is that I bought attempted to buy a 24 dollar pack multiple times and it charged me 3 dollars in 3 separate transactions . Not 24 so if I received any sort of compensation what would I receive? 

[Androyce]

pummelingpumpkin, on 13 September 2014 - 01:12 PM, said:

The problem is that I bought attempted to buy a 24 dollar pack multiple times and it charged me 3 dollars in 3 separate transactions . Not 24 so if I received any sort of compensation what would I receive? 

 

That's really strange. What does it say you bought on your receipt. Did you get the tiny kit? Anyway, support will have to tell you what to do.

[pummelingpumpkin]

Apple didn't send or give me a receipt but... It charged my PayPal account

[pummelingpumpkin]

I mean at this point I would forget the 3 dollar charge I just want to be able to buy some dang premium time

[pummelingpumpkin]

Problem is half way resolved I received a very nice response from Irvin hale at WG support. It explained to me that I need yo contact apple I will be doing that tommorow. Thanks Irvin