64 replies to this topic

[Alo8ight]

Tankers!

 

Our team is well aware of the issue regarding the FURY tank bundle. For the meantime, the FURY bundle has temporarily been removed from the Premium shop for further investigation. 

 

In addition to the removal of the bundle, there will be an emergency server downtime period starting immediately and will last approximately 15 minutes until the game client is restarted.

 

We apologize to everyone that has been affected and appreciate your cooperation with this matter. The affected players who attempted to purchase this bundle will be compensated for the inconvenience they've experienced during this situation.

 

Thank you for your understanding and patience!

 

Mobilize! 

 

*Additional info is also referenced in the latest article.

[TwistedMetal_]

It's cool im at work! =)

[Radicalo]

Same...

[itsnotpersonal]

How are you going to compensate us?

 

[Alo8ight]

**UPDATE**

 

• NA Server is now live!
• If you purchased a FURY bundle, you should now see your FURY tank available in your garage. If this is not the case, please feel free to contact Support
• FURY Premium bundle has been restored and is safe to purchase

 

Mobilize!

 

[sheriffsherman]

itsnotpersonal, on 09 October 2014 - 06:59 PM, said:

How are you going to compensate us?

 

 

fair question, it's been a very frustrating 4-5hrs since purchase, prompted me to post for first time ever.

[sheriffsherman]

Alo8ight, on 09 October 2014 - 07:11 PM, said:

**UPDATE**

 

• NA Server is now live!
• If you purchased a FURY bundle, you should now see your FURY tank available in your garage. If this is not the case, please feel free to contact Support
• FURY Premium bundle has been restored and is safe to purchase

 

Mobilize!

 

 

just checked, not in garage yet:(

[sheriffsherman]

Easy going older guy but this is getting me a little peeved.

[Russ56]

Just checked no tank!

[Russ56]

Yup I just checked again. No Fury tank yet!

[Alo8ight]

Hey guys,

 

There may be instances where some of you were or were not credited with the tank. Again, if you still don't see the FURY tank in your garage, please contact Support.

 

In addition, each player that was affected by this issue will be credited 5 days of premium time for the inconvenience.

 

Thanks again everyone for your continued patience and understanding.

[Str8UpJack]

That's a stand up move!  Now I wish I tried to buy earlier :)

[Russ56]

I put a second ticket in a few minutes ago.  

[itsnotpersonal]

Just checked in Garage no Fury tank. Support ticket number 2 going in.

 

[Russ56]

Glad some of you out there got yours and are enjoying it. 

[concep]

itsnotpersonal, on 09 October 2014 - 02:49 PM, said:

Just checked in Garage no Fury tank. Support ticket number 2 going in.

 

 

Russ56, on 09 October 2014 - 02:44 PM, said:

I put a second ticket in a few minutes ago.  

 

Spamming tickets to support does not make the process faster. In fact, when you put another ticket in, it just goes to the back of the line, even if you bump your old ticket.

[DoNotCry]

Still not seeing the new tank, I need to re submit a new ticket?

[Russ56]

Alo8ight, on 09 October 2014 - 02:39 PM, said:

Hey guys,

 

There may be instances where some of you were or were not credited with the tank. Again, if you still don't see the FURY tank in your garage, please contact Support.

 

In addition, each player that was affected by this issue will be credited 5 days of premium time for the inconvenience.

 

Thanks again everyone for your continued patience and understanding.

 

just doing what he said and contacted support again

[sheriffsherman]

Unbelievable!  Just checked garage after unplugging for a bit and still no tank!  It's going on 6hrs folks, how do I submit a ticket?  What does it do?  Will it help?

[Russ56]

Your not alone. Click on support