

IS-6 Fearless and Snowstorm Jagdtiger 8,8
#161 Posted 23 February 2017 - 08:10 PM
#162 Posted 23 February 2017 - 08:11 PM
CC_Sly, on 22 February 2017 - 06:37 PM, said:
Alright - let's get this thing settled.
Main points:
- The IS-6 Fearless and the Snowstorm Jagdtiger 8,8 were put on the Gift Store.
- They were able to be gifted.
- This was not intended.
What we did/are doing
- We removed the IS-6 Fearless and Snowstorm Jagdtiger 8,8 from the Gift Store.
- We removed all gifted IS-6 Fearless and Snowstorm Jagdtiger 8,8 from the accounts.
- We returned the gold used to gift all IS-6 Fearless and Snowstorm Jagdtiger 8,8 tanks.
- Players who purchased any equipment for a gifted IS-6 Fearless or Snowstorm Jagdtiger 8,8 can submit a ticket to support for a full refund of the credits used.
- We will be providing all players who had a gifted IS-6 Fearless or Snowstorm Jagdtiger 8,8 removed from their account the following:
- 1x Certificate for 24 h of Premium Account
- 5x Combat XP Boosters (60%)
- If a player that was Gifted the IS-6 Fearless or Snowstorm Jagdtiger 8,8 sold their normal IS-6 or Jagdtiger 8,8, send in a ticket and we will restore them without using an exception.
Things that are in discussions
- Will/Can we wipe the stats of the gifted tanks from players accounts?
- Bring up the idea of having people use the gold they purchased when the IS-6F and Snowstorm to purchase other limited time tanks.
- I can bring this up as an option but I am not sure we can ID the people properly in any sort of timely manner.
I will be watching this topic and trying to answer any questions I can. If another point comes up I can add it to the "Things that are in discussions" section. I will continue to bring your concerns and feedback to the decision makers and will do my best to make sure every concern is heard.
Sly we all appreciate the information, but to make a sale and then unilaterally reclaim the item and offer an unwanted replacement is not only unethical, it's illegal.
Imagine if Apple released an album earlier than intended and people bought it. Do you think Apple would just remove said album from people's accounts? Can you imagine the reaction if they did?
WG have gone too far this time. Mistakes can be forgiven, but repeated incompetence is getting tiring and illegality is not acceptable. Please convey the very real anger of many players back to anyone who might listen.
#163 Posted 23 February 2017 - 08:23 PM
It's really simple, albeit requiring WG to be thorough. Refund gold to those customers who had the gold laying around 24 hours+ prior to the gift shop opening. To those who purchased gold within 24 hours of purchasing the IS-6 Fearless, they should have their real cash refunded. All credit expenditures (equipment, consumables, etc) related to the IS-6 Fearless should be returned ASAP, along with maybe a little gold for the troubles. End of story.
As for the EULA terms, that stipulation is on thin ice with the vast majority of DA's, BBB, etc. With bait n switch, most credit card companies will side with the customer on this one if cash refunds aren't allowed. WG is starting to look a lot more like the Sopranos than any fortune 500 company, and I'm mostly referring to the bumbling incompetency.
#164 Posted 23 February 2017 - 08:30 PM
Working as Intended, Comrade
Proud owner of the TOG II*
#165 Posted 23 February 2017 - 08:49 PM
AOT_Jaeger2, on 22 February 2017 - 06:52 PM, said:
Hint hint WG
"If you're gonna go out, go out with a bang." - Nobody said this. But somebody should have.
#166 Posted 23 February 2017 - 09:16 PM
And yet...here you are.
Old cowboy saying...
”Yep...it’s a mean ol’ world.”
Fortune cookie proverb...
”Face facts with dignity.”
Giddy up there, Buckeroo’s!
#167 Posted 23 February 2017 - 10:08 PM
I remind people - that what is posted is what is currently happening.
Until I come back and say "this is the final update!" or something similar, our discussions of your feedback are still going on.
FORMER
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#169 Posted 23 February 2017 - 10:14 PM
Got a response from WG demanding my money back (not gold). They directed me to the Apple site where you can challenge an in game purchase. Hopefully this means they will be working with Apple to approve the refunds and not challenge them. I suspect if they tell Apple that what they did was a mistake and people should get refunds that'll happen. If they dig their heels in and say we got the gold that they paid for Apple will probably decline the refund. I do not believe WG will do the former. They are charlatans and hucksters, but hopefully I'm wrong on this one.
I would suggest that that everyone who like me made a gold purchase specifically to buy the tank file a complaint with Apple or whoever they made the transaction with. If one person gripes they may chalk it up to an isolated incident and dismiss it. If many people complain then I suspect this matter will garner increased scrutiny and we may get refunds.
With this his the only thing I'm fairly confident of is that WG customer service stinks. They've also gotten the last bit of money they'll ever see from me.
#170 Posted 23 February 2017 - 10:27 PM
#171 Posted 23 February 2017 - 10:30 PM
CC_Sly, on 23 February 2017 - 04:08 PM, said:
I remind people - that what is posted is what is currently happening.
Until I come back and say "this is the final update!" or something similar, our discussions of your feedback are still going on.
Yup, understand that... but what about the discussion... What exactly are we discussing here?
Can we opt for other rare tanks? If so, which ones? We are willing to wait... but if you could toss out a time line, that would be good rather then just stating, "A long time." Is that a decade? If so, I'm not certain I'm willing to commit to that. A month? Sure, I'll wait a month. Not a problem.
tankcrunch, on 23 February 2017 - 04:11 PM, said:
ok
awfully angry are you? uninstall than rather spamming the forums with your anger.
Also, we've got all sorts of spam in this thread that has nothing to do with the discussion... can we get it cleaned up? this is just some I grabbed from this page...
Today I went to the bathroom and forgot my phone.
There are 256 tiles in the bathroom...
#172 Posted 23 February 2017 - 10:57 PM
I'm sending in a Ticket to recover the cost of Equipment and Ammo.
Not sure why it wasn't included in the Repo of the Fearless process.
As it stands, I'm short around 1.5million Credits.
Just add me to the Test Server, call it even.
#173 Posted 23 February 2017 - 11:09 PM
from what I been reading so far, I understand that the IS6 Fearless wasn't supposed to common players and be given to only CW2 winners, and it is just a IS6 with just a cool camouflage and name. what the issue with the Snowstorm Jagdtiger? I haven't hear much about it, so what is it? other than just a Jagdtiger with cool camouflage and name. also since both weren't supposed to be sold in the store, and the only compensation that would be given were the money convert into gold and was given back. there is plenty other tanks that can be sold in their place, Fury, Cromwell B, IS-2 Berlin, Jagdtiger 88mm, etc.
#174 Posted 23 February 2017 - 11:09 PM
ahredstealth, on 23 February 2017 - 02:30 PM, said:
Yup, understand that... but what about the discussion... What exactly are we discussing here?
Can we opt for other rare tanks? If so, which ones? We are willing to wait... but if you could toss out a time line, that would be good rather then just stating, "A long time." Is that a decade? If so, I'm not certain I'm willing to commit to that. A month? Sure, I'll wait a month. Not a problem.
I have nothing to share at this point because I cannot promise anything solid. When I have more solid and stable info - I promise to share it as soon as I can.
FORMER
Please read the WoT Blitz Game and Forum rules.
Forum Rules - EULA - TOS
Find us on Facebook & Twitter!
#175 Posted 23 February 2017 - 11:26 PM
#176 Posted 23 February 2017 - 11:45 PM
#177 Posted 23 February 2017 - 11:58 PM
So you decided to alienate customers who spent real money to buy a tank with a different skin. Yes I already owned an IS6.
Silly WarGaming
Think I will go and Gamble some real money and buy some containers ( haha ) I might get some tokens
#178 Posted 24 February 2017 - 12:24 AM
#179 Posted 24 February 2017 - 12:27 AM
CC_Sly, on 23 February 2017 - 04:08 PM, said:
I remind people - that what is posted is what is currently happening.
Until I come back and say "this is the final update!" or something similar, our discussions of your feedback are still going on.
Great! Thanks, Sly.
Btw, maybe consider offering an opportunity to purchase these new French event tanks at a good deal or something!
Old cowboy saying...
”Yep...it’s a mean ol’ world.”
Fortune cookie proverb...
”Face facts with dignity.”
Giddy up there, Buckeroo’s!
#180 Posted 24 February 2017 - 12:35 AM
Again, the opportunity for Fearless buyers to purchase our choice of no-longer-available tanks (Ke-Ni Otsu, Chi-Nu Kai, E25 #1, etc.) for gold would resolve the issue completely for me, and I would have no more complaints on the matter.
Please consider this.
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