There's a few different AFK & BOT schemes out there (some farm credits, some farm xp, some actually have tanks they play, some don't play at all) but it doesn't matter if they bought one or more premium tanks or have premium time.
BOT IS BOT. SERIAL AFK is SERIAL AFK. TROLL is TROLL. RULES are RULES.
We have been complaining about this stuff quite publicly for over a year. How much longer do we have to suffer this inaction? We're not talking about somebody who AFKs once a week. We're talking hundreds and thousands and tens of thousands of games ...
Why are a few dozen rotten apples allowed to spoil the fun and be a stain on the game for thousands upon thousands of games?
Why do the rules state on thing, do we have publicized videos and accounts that action will be and is being taken. Yet, we have all this unfair business going on.
Every ticket gets the "we'll investigate and we'll take action" reply.
Is that just a blatant lie?
Do the ticket guys simply never alert HQ?
Is our proof with screenshots and BOT / SERIAL AFK profiles not enough?