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Final Vehicle Exception Ticket Under Old Policy

Started by Em707, Jan 04 2018 05:45 PM
exception ticket customer support issues slow customer support

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4 replies to this topic

Poll: Final Vehicle Exception Ticket (15 members have cast votes)

You have to complete 5 battle in order to participate this poll.

Did you submit a vehicle exception ticket under Wargaming's old vehicle exception policy during the month of December? (Old policy: 4 tickets per year with no limits on vehicle number/type per ticket. New policy is 1 premium per 1 ticket per year)

  1. I submitted my vehicle exception ticket between the days of 12/1/2017 and 12/8/2017 (1 vote [6.67%])

    Percentage of vote: 6.67%

  2. I submitted my vehicle exception ticket between the days of 12/9/2017 and 12/16/2017 (2 votes [13.33%])

    Percentage of vote: 13.33%

  3. I submitted my vehicle exception ticket between the days of 12/17/2017 and 12/24/2017 (4 votes [26.67%])

    Percentage of vote: 26.67%

  4. I submitted my vehicle exception ticket between the days of 12/25/2017 and 12/31/2017 (4 votes [26.67%])

    Percentage of vote: 26.67%

  5. I did not submit a vehicle exception ticket (4 votes [26.67%])

    Percentage of vote: 26.67%

For Those that Selected Time Frame 1 (12/1/2017 - 12/8/2017), Has your Vehicle Exception Ticket been Completed?

  1. Yes, my ticket has been completed - vehicles requested are in my garage and the corresponding credits/slots have been used. (2 votes [13.33%])

    Percentage of vote: 13.33%

  2. No, but I have been given the initial response from Wargaming customer support asking me to confirm my exception. (0 votes [0.00%])

    Percentage of vote: 0.00%

  3. No, there have been no responses to my ticket whatsoever. (0 votes [0.00%])

    Percentage of vote: 0.00%

  4. My vehicle exception ticket was submitted in a different time frame. (13 votes [86.67%])

    Percentage of vote: 86.67%

For Those that Selected Time Frame 2 (12/9/2017 - 12/16/2017), Has your Vehicle Exception Ticket been Completed?

  1. Yes, my ticket has been completed - vehicles requested are in my garage and the corresponding credits/slots have been used. (2 votes [13.33%])

    Percentage of vote: 13.33%

  2. No, but I have been given the initial response from Wargaming customer support asking me to confirm my exception. (0 votes [0.00%])

    Percentage of vote: 0.00%

  3. No, there have been no responses to my ticket whatsoever. (0 votes [0.00%])

    Percentage of vote: 0.00%

  4. My vehicle exception ticket was submitted in a different time frame. (13 votes [86.67%])

    Percentage of vote: 86.67%

For Those that Selected Time Frame 3 (12/17/2017 - 12/24/2017), Has your Vehicle Exception Ticket been Completed?

  1. Yes, my ticket has been completed - vehicles requested are in my garage and the corresponding credits/slots have been used. (2 votes [13.33%])

    Percentage of vote: 13.33%

  2. No, but I have been given the initial response from Wargaming customer support asking me to confirm my exception. (1 vote [6.67%])

    Percentage of vote: 6.67%

  3. No, there have been no responses to my ticket whatsoever. (1 vote [6.67%])

    Percentage of vote: 6.67%

  4. My vehicle exception ticket was submitted in a different time frame. (11 votes [73.33%])

    Percentage of vote: 73.33%

For Those that Selected Time Frame 4 (12/25/2017 - 12/31/2017), Has your Vehicle Exception Ticket been Completed?

  1. Yes, my ticket has been completed - vehicles requested are in my garage and the corresponding credits/slots have been used. (0 votes [0.00%])

    Percentage of vote: 0.00%

  2. No, but I have been given the initial response from Wargaming customer support asking me to confirm my exception. (2 votes [13.33%])

    Percentage of vote: 13.33%

  3. No, there have been no responses to my ticket whatsoever. (3 votes [20.00%])

    Percentage of vote: 20.00%

  4. My vehicle exception ticket was submitted in a different time frame. (10 votes [66.67%])

    Percentage of vote: 66.67%

Vote Hide poll

Em707 #1 Posted 04 January 2018 - 05:45 PM

    Lance-corporal

  •
  • Players
  • 23861 battles
  • 38
  • [SRT]
  • Member since:
    03-08-2015

Hello all,

 

As many of you already know, Wg changed the exception policy on January first to where you can now get only one premium vehicle back from only one exception per year. I would guess that many of us (including myself on the 22nd of December) submitted our final exception ticket with a decent number of vehicles in the time frame of December 20th - December 31st. However, I have only received the first stage of the ticket response asking for me to confirm the exception (and many others are in the same boat with respect to their final exception ticket based on what I've read thus far). So, I would like to poll everyone based on this issue and ask any forum moderators/Wg staff reading this to look into these issues (P.S. My exception ticket number is 1209571 and still hasn't been fulfilled). I encourage everyone with unclosed vehicle exception tickets to post their ticket numbers in this thread to hopefully get this issue resolved for everyone.


Edited by Em707, 04 January 2018 - 05:49 PM.

OKA_BOCTOKA #2 Posted 05 January 2018 - 07:01 AM

    Sergeant

  •
  • Players
  • 16359 battles
  • 300
  • Member since:
    12-07-2014
I submitted mine between the last time frame in your poll and received a response. They also asked me to add more tanks to the list as my last opportunity and so I did. Now I'm waiting for their second response.

В бой!

Em707 #3 Posted 05 January 2018 - 07:36 AM

    Lance-corporal

  •
  • Players
  • 23861 battles
  • 38
  • [SRT]
  • Member since:
    03-08-2015

View PostLord_of_Balrogs, on 05 January 2018 - 07:01 AM, said:

I submitted mine between the last time frame in your poll and received a response. They also asked me to add more tanks to the list as my last opportunity and so I did. Now I'm waiting for their second response.

 

​I'm in the exact same boat as you. It sucks because I'm sure we're both looking forward to playing the tanks in our tickets.

OKA_BOCTOKA #4 Posted 05 January 2018 - 07:58 AM

    Sergeant

  •
  • Players
  • 16359 battles
  • 300
  • Member since:
    12-07-2014

View PostEm707, on 04 January 2018 - 11:36 PM, said:

 

​I'm in the exact same boat as you. It sucks because I'm sure we're both looking forward to playing the tanks in our tickets.

 

Of course.

В бой!

BlackFlag2715 #5 Posted 05 January 2018 - 01:55 PM

    Senior Sergeant

  •
  • Players
  • 27218 battles
  • 508
  • [ASSN]
  • Member since:
    10-04-2014
Mine took 3 days...you might check ticket status and see how you submitted.  I was not sure so I put it in under In Game (stuff).  Good luck... 
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